After Sales Management

Your goals

You want to implement a professional after sales system with high-quality products and services to ensure optimal customer satisfaction and retention.  At the same time, you want to reduce after sales costs and increase your company’s profitability.

Our solution and services

Star Engineering & Consulting supports you in developing and implementing holistic after sales strategies.  For international OEMs & OESs within the automobile industry, we are your ideal partner for all technical and commercial after sales projects.

What we do

Star Engineering & Consulting offers after sales services including all necessary measures to strengthen your after sales system and after sales processes.  Choosing to work with us will guarantee that you:

  • Optimise your network’s spare part delivery and warehousing
  • Optimise your diagnostic processes to minimise repeated repairs
  • Offer after sales focused products and ensure high-quality results for your customers
  • Develop professional maintenance concepts
  • Succeed in China-wide rollouts and implementations of OEM repair shop information systems

How we do it

Our professional consultants will work hand-in-hand with you in your or your partners’ premises to:

  • Analyse and optimise your after sales processes
  • Identify and implement all necessary measures to strengthen your vehicle diagnostics
  • Edit and compile handbooks for workshops, maintenance workshops and customers
  • Offer 1st and 2nd level product support on technical questions
  • Assist you in the development of after sales focused products

We help you retain your customers’ satisfaction!